Frequently asked questions...
WHERE ARE YOU BASED? ARE YOU A MOBILE MAKEUP ARTIST?
I’m based in Yateley, Hampshire (Gu46).
I am only mobile for:
- Weddings
- Group bookings of 3 + for special occasion makeup
- Photoshoots
- Group Makeup Masterclasses
I cover most areas in Berkshire, Surrey and Hampshire, as well as occasionally covering London, Oxfordshire, Essex and Kent.
WHEN SHOULD I COME FOR MY MAKEUP TRIAL & HOW LONG DOES IT TAKE?
I recommend having your bridal makeup trial 2/3 months before your wedding day. However, you can have your bridal trial whenever you feel comfortable.
Trial appointments typically take 1.5 to 2 hours.
Bridal trials are at my home studio in Yateley, Hampshire and are offered Monday-Thursday (daytime and evenings).
Unfortunately, I am unable to offer weekend bridal trial appointments due to wedding commitments.
DO YOU REQUIRE A DEPOSIT?
BRIDAL MAKEUP BOOKINGS
Yes, firstly we will book your bridal trial to make sure you are completely happy with your makeup - a non refundable booking fee of £125.00 is required to secure your trial date (this also reserves your wedding date until the day of your trial).
If you're happy with your bridal makeup and you would like to book me for your wedding day, a non refundable booking fee of 25% of the total booking will be required to secure your wedding date.
If I don’t receive a response to my correspondence after your trial, the date will be released.
SPECIAL OCCASION MAKEUP BOOKINGS
A £25.00 non refundable booking fee is required to secure your booking.
Your deposit will be deducted from your booking price and you will be required to pay the remaining balance on the day of your booking.
A booking fee is always taken as multiple booking requests maybe received and this ensures that you/other clients aren't disappointed unnecessarily, this also secures your appointment.
* Please note:- if you have contacted me requesting a date and time to book, no booking fee has been sent after my request and you have not received an appointment confirmation from me, you do not have an appointment booked; I do not hold appointments without a booking fee. Wedding dates and special occasion appointments are on a first come, first serve basis *.
HOW FAR IN ADVANCE CAN I BOOK MY BRIDAL MAKEUP?
I accept wedding bookings one year in advance.
I HAVE A LARGE BRIDAL PARTY - ARE YOU ABLE TO DO MAKEUP FOR ALL OF US?
If you have a large bridal party, please ensure you advise me of the size of your party upon booking.
I am occasionally assisted by other local freelance makeup artists who help with larger bridal parties, they come and work alongside me to ensure everyone has their makeup completed on time.
ASSISTANT MAKEUP ARTISTS
Please note: assistant makeup artists are not employed by ‘Stephanie Warren Makeup Artist’ - they work on a freelance basis under their own business names.
If you have a larger bridal party and need a second makeup artist, I’m happy to arrange this for you.
I’M GOING TO BE LATE FOR MY APPOINTMENT - WHAT SHALL I DO?
I kindly ask that my clients are on time for appointments.
If you are delayed, please let me know as soon as possible. If you are going to be late for your appointment, this will unfortunately have a knock on effect for my next client and the next…. who may be late for their special occasion or may result in cancellation.
Please note, in between my clients I have to re-prepare my studio and ensure all equipment is sanitized.
I understand that some circumstances are out of your control. However, please plan your journey as best you can to ensure you will not hit any traffic jams, etc on route for your appointment.
(FYI - Waze Sat Nav App is the best!)
Therefore, if you are late by 15 minutes or more, your appointment will either be cancelled/or booked for a later time on the day, so that it doesn't effect the rest of my diary appointments.
** This is diary permitting, if I have no space on the day then the appointment will have to be cancelled and you will forfeit your booking fee **
CANCELLATIONS
For all bookings, I politely ask for 24 hours notice of cancellation - booking fees are non refundable.
I totally understand that sometimes things arise and you may not be able to make your appointment.
However, if you have an appointment confirmed in my diary (including bridal trials), you do not show up for your appointment (and have not contacted me to inform me), no refund of booking fee will be given.
If you’d like to re-book, a new deposit will be required to secure your new appointment date.
If you cannot make your appointment, please contact me to inform me :)
Why are booking fees non refundable? A booking fee is a commitment by both parties to have me as your makeup artist, whether it be for your wedding, or special occasion.
If anyone else enquires about the same appointment you already have secured, then they are turned away meaning the appointment is exclusively yours! Therefore, if you cancel your booking, I cannot guarantee filling that date with another wedding/special occasion, which of course is a financial loss.
NO SHOW - failure to attend an appointment with no correspondence will result in future appointments not being offered to you.
DO YOU CHARGE A TRAVEL FEE?
Locations within 10 miles of Yateley, Hampshire are not subject to a travel fee.
If your location is 10 miles + outside of that radius, there will be a 50p per mile (to include return journey) added to your final booking balance.
Car parking fees, train tickets, congestion/ulez charges will be added to your final booking balance, if required.
WHAT IF YOU’RE UNWELL OR WE HAVE VERY BAD WEATEHR CONDITIONS?
Should it ever arise that I am really too unwell to attend, I am part of a community of makeup artists locally who I would contact in an attempt to find you a professional replacement.
I would of course, provide you with a full refund.
Please note for all bridal makeup bookings : detailed notes of products and the makeup look are taken. Therefore, should anyone need to take my place as your makeup artist due to my health this will be passed on to ensure your makeup is not altered on the day.
In the case of extreme weather conditions (eg: heavy snow, dangerous driving conditions), I will do my upmost best to get to you. However, if it is far too dangerous to travel then I will provide you will a full refund.
WHERE DO YOU OVER?
I cover Berkshire, Surrey and Hampshire.
Including, Sandhurst, Crowthorne, Wokingham, Bracknell, Camberley, Frimley, Yateley, Blackwater, Fleet, Farnborough, Aldershot, Eversley, Hartley Wintney, Farnham, Churt, Frensham, Hook, Liphook, Guildford, Alton, Basingstoke, Swallowfield, Reading, Virginia Water, Ascot, Sunningdale, Woking, Winchester, Wentworth, Egham, Dorking, Runnymede, Windsor, Datchet and all other areas around Berkshire, Hampshire, Surrey.
Occasionally I also cover London, Oxfordshire, Essex and Kent.
Below are a variety of venues covered within the Berkshire, Surrey and Hampshire areas:-
Warbrook House (Eversley, Hampshire) - * Recommended Supplier for Warbrook House *
Lillibrooke Manor (Maidenhead, Berkshire) - * Recommended Supplier for Lillibrooke Manor *
Stanlake Park (Twyford, Berkshire) - * Recommended Supplier for Stanlake Park *
Clockbarn (Tufton Warren, Berkshire)
Wokefield Park (Reading, Berkshire),
Botley Mansion (Chertsey, Surrey)
Wokefield Park (Reading, Berkshire)
Highfield Park (Hook,Hampshire)
Pennyhill Park (Camberley, Surrey)
Macdonald Frimley Hall Hotel (Frimley, Surrey)
Farnham Castle (Farnham, Surrey)
The Elvetham Hotel (Hartley Wintney, Hampshire)
The Georgian Hotel (Haslemere, Surrey)
Oakley Hall Hotel (Basingstoke, Hampshire)
Wooton House (Dorking, Surrey)
The Moat House (Reading, Berkshire)
Farnham House Hotel (Farnham, Surrey)
Macdonald Berystede Hotel (Ascot, Berkshire)
Chobham Golf Club (Chobham, Surrey)
Rivervale Barn (Yateley, Hampshire)
Old Thorns (Dorking, Surrey)
The Casa Hotel (Yateley, Hampshire)
The Aviator Hotel (Farnborough, Hampshire)
Sand Martins Golf Club (Finchampstead, Wokingham, Berkshire)
Pine Ridge Golf Club (Frimley, Camberley, Surrey)
Bury Court Barn (Farnham, Surrey)
Foxhills Club & Resort (Ottershaw, Surrey)
The Mandolay Hotel (Guildford Surrey)
Silchester House (Reading, Berkshire)
Easthampstead Park (Wokingham, Berkshire)
St. Anne's Manor (Wokingham, Berkshire)
The Lismoyne Hotel (Fleet, Hampshire)
Cain Manor (Churt, Surrey)
Cantley House Hotel and Barn (Wokingham, Berkshire)
Wentworth Golf Club (Virginia Water, Surrey)
Northbrook Park (Upper Froyle/Farnham, Hampshire)
The Coppid Beech Hotel (Bracknell, Berkshire)
Gorse Hill (Woking, Surrey)
Stirrups Country House Hotel (Bracknell, Berkshire)
Royal Berkshire (Sunninghill, Ascot, Surrey)
Greyfriars House (Guildford, Surrey)
Millbridge Court (Frensham, Surrey)
Coworth Park (Ascot, Berkshire)
Froyle Park (Upper Froyle, Alton, Hampshire)
Oakley Court (Windsor, Berkshire)
Great Fosters (Egham, Surrey)
Beaumont Estate (Old Windsor, Berkshire)
Wasing Park (Aldermaston, Berkshire)
Lythe Hill Hotel (Haslemere, Surrey)
Northbrook Park (Farnham, Surrey)
AND MANY MORE!